Technical expertise for your PPM success
Advantages of a Managed Services Offering
Sciforma’s Managed Services Offering (MSO) helps you fully maximize the benefits of your PPM solution by partnering you with a team of technical and strategic experts to manage time-consuming or costly tasks like infrastructure, processes, functionalities, and more. While any type of organization can benefit from Managed Services, an MSO can particularly support organizations with scarcer internal capacity or technical expertise. This is because an MSO provides the type and level of strategic engagement you need, allowing you to focus on more value-added tasks.
For more information, please reach out to your Sciforma Account Manager or email: customersuccess@sciforma.com.
Our Typical Engagement Approaches
- Strategic Alliance
Evaluating your existing governance framework and utilization profile; working in partnership with you to define and refine end-to-end business processes based upon best practices
Continuous improvement planning and support
Advice and guidance regarding optimal reporting methods at all levels
Dedicated (bespoke) training sessions for users to drive up adoption / usage
- Configuration
- Development of new reports/widgets
- Updating/optimizing existing reports/widgets
- Creation and publication of dashboards
- Maintenance of specific notifications, permissions, custom fields
- Bespoke reports and measures
- System to system integrations
- General Administration
- Setting up your new joiners with appropriate access rights
- Amending login permissions
- Password resets
- Basic user configuration adjustments; general troubleshooting etc.
Your Sciforma Managed Services Offering includes:
Likely Drivers for Selecting an MSO
You need to hit the ground running and reach your goals ASAP
You want to leverage technical experts to effectively and efficiently achieve successful outcomes
Benefits of an MSO
A guaranteed commitment from Sciforma experts to discuss schedule and deliver repeatable or ad hoc activities
Allocation of an MSO Engagement Manager from Sciforma, who will work with you to maximize your success, managing your workflow within the tool to ensure SLAs are being met
Access to a dedicated team of Sciforma experts that will work with you on custom requirements, at pace
Scalable and flexible service, according to your needs